Privacy Policy
How 724 Builder collects, uses, shares, retains, and protects information from public-site visitors, prospective clients, and Axiom users.
Last updated: September 22, 2026
In this notice
Eleven sections, in order
01 — Scope
One notice for the public site and Axiom.
This Privacy Policy describes how 724 Builder LLC (“724 Builder,” “we,” “us,” or “our”) handles personal information collected through our public website, our forms, scheduling tools, business communications, and Axiom, our client portal.
This notice applies to prospective clients, authorized users of a client organization, and visitors to our public website. It does not replace a client agreement, statement of work, data-processing agreement, or other agreement governing a specific 724 Builder engagement. Where an applicable client agreement addresses project records, confidentiality, retention, or access, that agreement controls to the extent it differs from this notice.
02 — Information we collect
Information depends on how you work with us.
Public website information
When you visit the public 724 Builder website, we and our service providers may collect information such as browser and device information, IP address, approximate location derived from IP address, pages viewed, referring URLs, interactions with site content, and cookie or similar-technology identifiers.
Inquiry, quote, and scheduling information
When you contact us, request a quote, schedule a call, or otherwise communicate with us, we may collect your name, work email, phone number, organization, role, message content, service interest, general project location, and other information you choose to provide.
When you submit one of these forms, we also record the date and time of the submission, the consent language shown to you on the form, the IP address the submission came from, and your browser’s identifying information. We keep these so we can show what was submitted, what you were shown, and when.
A submission also includes how you arrived at the website, such as the page you first landed on, the site or link that referred you, and any campaign tags on that link, along with an approximate location and network owner derived from the IP address. We use this to understand which channels bring inquiries and to respond to them.
Appointments are scheduled through Cal.com. Cal.com receives the information necessary to arrange the appointment, including contact details, selected time, and any booking-form responses.
Axiom account and organization information
When an organization uses Axiom, we may collect and maintain authorized-user information, including name, work email, organization, role, account credentials or authentication identifiers, access permissions, account activity, messages, support requests, and administrative settings.
724 Builder does not ask users to provide bank login credentials, personal account credentials, Social Security numbers, or payment-card information through Axiom.
Client project and assignment information
To provide Draw Inspections, Site Observation Reports, and related services, Axiom may contain project and assignment information submitted by the client or generated through the engagement. This may include project location, project contacts, schedules of values, draw requests, payment applications, source documents, reports, photographs, GPS and date metadata, status history, open items, notes, messages, and audit-history records.
Client organizations should not upload sensitive personal information that is unnecessary for the requested service.
03 — How we use information
To operate the service, support the relationship, and improve the experience.
724 Builder uses information to:
- Respond to inquiries, quote requests, and business communications.
- Schedule and manage calls, demonstrations, and onboarding conversations.
- Create and administer Axiom accounts, user permissions, and organization settings.
- Receive, coordinate, perform, document, and deliver requested field services.
- Maintain project records, reports, source documents, photographs, messages, and audit history.
- Send service notices, assignment-status updates, invoices, and transactional communications.
- Secure our systems, prevent fraud or misuse, troubleshoot issues, and enforce our agreements.
- Understand how visitors use the public website and measure the effectiveness of marketing.
- Show relevant 724 Builder advertising to people who have expressed interest in our services, where permitted by applicable law.
- Comply with legal obligations, resolve disputes, and protect the rights, property, and safety of 724 Builder, our clients, and others.
We send marketing emails and similar direct marketing communications only when the person has separately opted in to receive them. Marketing recipients may unsubscribe at any time.
06 — Axiom
The client organization controls its workspace.
Axiom is designed for client organizations to manage project records, requests, reports, communications, and internal access. Authorized client administrators may manage organization users, user roles, project visibility, and permissions.
724 Builder personnel may access Axiom information when necessary to provide services, coordinate assignments, deliver reports, support users, maintain security, investigate misuse, enforce agreements, or comply with legal obligations.
Axiom is not intended to store credentials for a client’s banking, lending, insurance, or other third-party systems. 724 Builder does not request or retain those credentials.
07 — Retention
We keep records for a purpose—not forever by default.
08 — Security
Access should match responsibility.
724 Builder uses reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, use, alteration, loss, or disclosure. These measures include access controls, role-based permissions, authentication safeguards, restricted internal access, and service-provider controls appropriate to the systems we operate.
No online system can be guaranteed completely secure. Clients and authorized users are responsible for protecting their account credentials, managing their internal users, and promptly notifying 724 Builder of suspected unauthorized access.
09 — Your choices
You can ask about information associated with you.
Marketing communications
You may opt out of marketing emails at any time by using the unsubscribe link included in the email or by contacting us at privacy@724builder.com. Transactional, service, account, and security communications may continue when necessary.
Privacy requests
Subject to applicable law, you may request access to, correction of, deletion of, or information about personal information associated with you. To submit a request, contact privacy@724builder.com.
We may need to verify your identity and authority before responding. Some information may be retained when required for legal, security, contractual, regulatory, dispute-resolution, or recordkeeping purposes.
Client-organization requests
If your information is included in a client organization’s Axiom workspace or project record, that organization may be best positioned to address the request. We may coordinate with the client organization as appropriate under the applicable agreement.
10 — Additional terms
Built for U.S. business users.
Children
Our public website, services, and Axiom are not directed to children under 13. We do not knowingly collect personal information from children under 13. Users must be at least 18 years old to enter into an agreement for 724 Builder services.
U.S.-based business use
724 Builder services are intended for U.S.-based business users. We do not market our services to organizations outside the United States.
Changes to this policy
We may update this Privacy Policy as our services, technology, legal obligations, or business practices change. We will post the revised policy on this page and update the “Last updated” date. Material changes may also be communicated through Axiom, email, or another appropriate method.
11 — Contact
Privacy questions or requests
For questions about this Privacy Policy or to submit a privacy-related request, use the button to contact 724 Builder.